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Telecom

TELECOM

Convergytics enables telecom companies to become more responsive to a complex and demanding customer base in a highly competitive market. We help you embrace frequent changes, accelerate innovation processes and create winning ideas that translate into revenue.

Sales & Marketing

  • Market and customer segmentation
  • Media optimization
  • Campaign effectiveness
  • Sales force analysis
  • Social media and Text mining
  • Offer Bank
  • Tariff and Plan optimization

Survey Analytics

  • Data fusion
  • CSAT and PSAT analysis
  • HR analytics
  • Gap identification in offerings
  • Mapping needs to Gratifications
  • Social media analytics

CRM

  • Loyalty management
  • Attrition/ Churn modeling
  • UP Sell/ X Sell analysis and modeling
  • Web behavior analysis
  • Customer Life Time Value
  • Contact centre analytics
  • Web analytics

Strategy & Planning

  • Competitive Intelligence and reporting
  • Market understanding and sizing
  • Capacity planning and forecasting
  • Meta Data analysis
  • Customer Engagement
  • NPD
  • New market identification

 

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